There’s a Japanese legend that says folding 1,000 paper cranes will grant you good fortune. Businesses, unfortunately, don’t get their problems solved by origami alone — though folding HR policies ...

For more than 20 years — and after working with more than 10,000 participants who attended my Kaizen workshops — I’ve refined a simple yet powerful tool that makes problem-solving useful for everyone.

Does your business have a framework for solving problems? Lean expert Art Smalley was one of the first Americans to work for Toyota Motor Corporation in Japan. There, he learned how to problem solve ...